Frequently Asked Questions
Everything you need to know about your Kongs Cards order.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, unwashed, and have the original tags attached. Please visit our returns portal to generate a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your apparel materials sustainably sourced?
Quality and ethics are our priority. We use high-grade, ethically sourced cotton and recycled polyester blends to ensure both comfort and durability for our customers.
Can I track my order once it has been shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress.
Do you offer size guides for your clothing?
Absolutely. Each product page features a detailed size chart with measurements to help you find the perfect fit before you make a purchase.